Frequently Asked Questions (FAQ)
What is Reefer Express?
Reefer Express is a cannabis gifting service that provides high-quality cannabis-related products as gifts to our customers. We operate on a unique model where we do not sell products but offer them as gifts in exchange for voluntary cash donations upon delivery.
FAQ & POLICY
How does the gifting model work?
Instead of making a purchase, you select items from our menu, and we will gift them to you. We accept cash donations upon delivery, which help support our operations and service.
What forms of payment do you accept?
We only accept cash donations at the time of delivery. Please ensure you have the correct amount ready when your order arrives.
What is the minimum age to order?
You must be 21 years of age or older to participate in our gifting program. By using our service, you confirm that you meet this age requirement. Before completing your order one of our dispatchers will contact you to verify your identity.
Do you offer delivery?
Yes, we provide delivery services to ensure you receive your gifts conveniently. Please provide accurate delivery information when placing your order.
Can I change or cancel my order?
Due to the nature of our gifting model, we cannot accept changes or cancellations once an order has been placed. Please review your selections carefully before finalizing your order.
What is your refund policy?
Since our products are offered as gifts, we do not provide refunds or exchanges once a donation has been made. If you have any concerns about your order, please contact us.
What should I do if I have a problem with my order?
If you encounter any issues with your order, please contact us at (202) 913-3666, and we will do our best to assist you.
How can I contact you?
For any inquiries or concerns, you can reach us at (202) 913-3666 or through our contact form on the website.
Are there any delivery fees?
We charge $20 for delivery fee!
